1. What information we collect
We collect information only when you choose to give it to us. Specifically:
- Through the contact form: your first name, last name, email address, phone number, and the message you type.
- Through the booking form: your first name, last name, email address, and phone number.
- If you opt in to SMS messages, we also record your consent choice and the date it was given.
We do not collect payment information on this site. We do not knowingly collect information from anyone under 13 years of age.
2. How we use it
We use the information you submit for two purposes only:
- To reply to your enquiry or question.
- To schedule, confirm, and follow up on your service appointment.
If you have opted in to SMS messages, we may also send you appointment reminders, service updates, or occasional offers, as described at the point of consent. You can opt out at any time by replying STOP to any text message.
3. SMS messaging and phone numbers
Phone numbers and SMS consent collected on this site are never sold, rented, or shared with third parties for their own marketing purposes. They are used only to send messages to the person who opted in.
Transactional SMS messages (confirmations, reminders, service updates) are sent only when you provide your phone number and check the corresponding consent box. Marketing SMS messages are sent only when you separately check the marketing consent box. Both boxes are optional and start unchecked.
Message frequency varies. Standard message and data rates may apply. Reply STOP to opt out of any SMS messages, or HELP for assistance.
4. Where the data is stored
Information you submit is stored in Voltframe Electric's customer-relationship system. That system is password-protected and access is limited to the people who work at the business.
5. Live chat widget
This site may include a live-chat widget operated by our messaging provider. When you type into that widget, the text is received by that provider's servers as well as by us. The chat widget may set its own cookies or local storage entries to maintain your session. We use the chat widget solely to respond to questions from visitors.
6. Cookies and tracking
This site uses cookies and similar browser storage in the following ways:
- The live-chat widget described above sets session cookies to keep your conversation intact while you browse.
- We may use an analytics tag (such as Google Analytics) to understand how visitors use the site in aggregate. Analytics cookies collect information such as pages visited, time on site, and general geographic region. They do not identify you personally.
Most browsers let you block or delete cookies through their settings. Blocking cookies may affect the chat widget's functionality.
7. How we protect your information
Forms on this site are served over an encrypted HTTPS connection, so the information you type travels securely between your browser and our servers. Once received, your data is held in our password-protected customer-relationship system. Access to that system is limited to the people who work at Voltframe Electric.
8. Your rights and choices
You can ask us to correct or remove any personal information we hold about you at any time. To do so, reach out by email or phone:
We will respond to your request as promptly as we can.
9. Changes to this policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of the page. Continued use of the site after a change is posted means you accept the updated policy. We encourage you to check this page periodically.
10. Contact us
If you have any questions about this policy or how we handle your information, please get in touch:
- Voltframe Electric · Parker, CO
- Email: ryan+voltframe@hydrahub.ai
- Phone: (720) 454-2355